Returns & refunds

30-day returns

Request a return within 30 days of receiving your order. To qualify under our standard return policy, garments must never have been worn and all original tags must remain attached. Tags must not have been removed.

Request a return

Email us with your order number, the items you want to return, and your reason for returning them. Contact us before sending items back so we can provide the correct return address and instructions.

Contact us to confirm any return-shipping costs and the treatment of original shipping charges before sending your return. Mandatory rights under applicable law take precedence.

Refunds

Refunds will not be issued until we have received the returned product and verified its condition and eligibility under our return policy. We will notify you whether your refund has been approved after verification. Approved refunds are issued to the original payment method, subject to applicable law. The time a refund takes to appear depends on your bank or payment provider. Contact us for a status update. Mandatory rights under applicable law remain unaffected.

Faulty, damaged, or incorrect items

Contact us with your order number and a description of the issue. Include photos if available. We will explain the next steps and the remedies available under applicable law. Our unworn and attached-tag conditions do not limit your rights for faulty, damaged, or incorrectly supplied goods.

Changes & cancellations

Contact us as soon as possible to request an order change or cancellation. A request does not guarantee that an order can be changed, particularly after shipping. Statutory cancellation rights remain unaffected.

Your consumer rights

This policy is additional to your mandatory consumer rights. It does not restrict any cancellation, return, repair, replacement, or refund rights that apply under local law. Where local law provides greater protection, that protection applies.